SHIPPING and DELIVERY

Orders are confirmed once an order # is displayed after checkout, you will also receive a confirmation email with the details of your order.

If you do not receive a confirmation email, please contact Customer Care.

Payment will be taken upon order confirmation.

We will aim to ship orders placed before 3pm on the same day. During busy periods, please allow up to 2 business days for us to process your order before it is shipped. 

If you need to expedite your order, please contact Customer Care once you’ve placed your order, and they will do their best to meet your needs.

When your order is processed and shipped, we will send you an email to confirm. You will also receive an email from UPS with tracking information.

Any shipping and tax costs are non-refundable.

All orders placed in USD on us.eskandar.com can ship domestically in the US only. If you are shipping outside of the US, please use our country switcher in the header to change your location and currency.

If an incorrect shipping address has been used to place an order, contact Customer Care immediately. If the order is not yet processed, our customer care team will do everything they can to update the address.

It is the customers responsibility to locate their package if an incorrect shipping address has been provided.

If your order is returned to us due to an invalid or incorrect shipping address, customers are responsible for RTS fees and reshipment costs.

If the order is not required to be reshipped by customer request, a refund will be processed, minus original shipping charges, RTS fees and a $15 restocking fee.

We accept payments through most major credit cards and payment providers - see all methods below.

Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay and PayPal.

If your order is flagged for fraud, Customer Care will contact you to request you fill out our Credit Card Authorization form within 24 hours of the order being placed. Failure to compete this form will result in your order being cancelled.

Our returns policy and instructions on how to return can be found HERE on our returns page.

We offer free Standard Shipping on all orders over $400 in the US.

STANDARD SHIPPING - $20 or complimentary for orders over $400.

EXPEDITED SHIPPING - $35

Your order will be shipped via UPS.

We offer two shipping services with UPS. Standard Shipping is UPS Ground and Expedited Shipping is UPS 2nd Day Air.

Once shipped, you will receive a shipping notification from UPS. UPS notifies you by email and/or SMS about your shipment's progress and estimated delivery date/time.

All shipments will require a signature upon delivery, if you disable this option, we are not responsible for any lost, stolen, or misdelivered orders and will be unable to assist with opening a UPS case.

Orders placed after 3pm on Friday will ship the following Monday.

UPS do not deliver on Federal Holidays; your order will be delivered the next business day. Delivery times cannot be guaranteed but your order will be delivered within standard UPS delivery hours.

If your order is lost, stolen or misdelivered, the customer care team will open a case with UPS. 

Once the case is completed, if your order is lost in transit or delivered to the wrong address, customer care will work on filing a claim with UPS on your behalf to recover order costs.

We are not responsible for any lost or stolen orders after delivery has been confirmed. If UPS determines the order was delivered to the correct address, we are unable to issue a refund or offer replacement orders.

To avoid the above, we suggest using a secure shipping address, and preferably one where someone can directly receive the order at time of delivery. 

All shipments will require a signature upon delivery, if you disable this option after your order is shipped, we are not responsible for any lost, stolen, or misdelivered orders and will be unable to assist with opening a UPS case.